Pardee Homes Repeats Top J.D. Power and Associates Rankings for Customer Satisfaction and New Home Quality
For the second consecutive year the Southern Nevada Division of Pardee Homes has received the highest rankings from J.D. Power and Associates for overall customer satisfaction and new home quality in the Las Vegas market.
“This repeat performance underscores Pardee’s commitment to the families who buy our homes and to our team members who build them,” said Klif Andrews, president of Pardee’s Southern Nevada Division.
The J.D. Power and Associates study once again ranks Pardee highest in overall customer satisfaction among new-home builders as well as highest in new-home quality in Las Vegas. One of the West’s largest and longest established home builders, Pardee has built homes for more than 40,000 families in the Las Vegas Valley since 1952.
Pardee President & CEO Michael V. McGee called the back-to-back honors an affirmation of the company’s historic roots. “It’s a legacy we call the good-neighbor policy, and it’s pretty simple. It means creating quality homes and communities. It means treating buyers as if they were our neighbors, because they are.”
According to the new 2010 report, Pardee performs particularly well in the Las Vegas market in six key areas of builder performance: builder’s sales staff; builder’s design center; construction manager; workmanship/materials; home readiness and builder’s warranty/customer service staff.
Pardee department heads meet monthly to review opportunities for improvement and to discuss “how to deliver a better product to our home buyers,” said Rocky Cochran, vice president of construction operations for Pardee in Southern Nevada.
Part of Pardee’s customer-focused process includes additional contacts with buyers after the sale as well as quality and orientation walks of their home. There are three post-closing visits that teach the new owners how their homes work, change batteries and filters, if necessary, and provide education on home upkeep, according to Doug Cazin, Pardee corporate director of customer service.
Pardee Regional Sales Director Rob Tuvell conducts weekly neighborhood team meetings attended by sales, construction, closing services and the design studio to review in detail each buyer’s needs and how to give the buyer the best experience possible.
“We not only want to better understand their needs, we want to anticipate their needs and exceed their expectations,” said Tuvell.
Long known as a pioneer in building communities in both Southern California and Southern Nevada, Pardee is also recognized as a national leader in environmentally responsible development. Every new home includes Pardee’s LivingSmart® standards that help conserve energy, improve indoor air quality, save water and reduce consumption of natural resources.
From entry-level to luxury, Pardee covers the Las Vegas Valley with eight active single-family new home neighborhoods in all sections of the metropolitan area. Pardee neighborhoods and communities now open for sales include Ashwood in Nevada Trails; Montclaire in Green Valley Ranch; Solstice in Aliante; Solamar in Vista Verde; Riverstone in Prescott Park; Rosetta and Serrano in Mountain’s Edge; and Trail Ridge at Blue Diamond and Durango.
For information about Pardee neighborhoods in the Las Vegas area, call Online Sales Counselors at 702.604.3332 or visit Pardee’s Web site at www.pardeehomes.com. New Home Quality and Customer Satisfaction Pardee Homes received the highest numerical score in Las Vegas in the proprietary J.D. Power and Associates 2009-2010 New-Home Builder Customer Satisfaction and New-Home Quality Studies℠. 2010 studies based on 16,403 total responses in 17 markets, measuring 7 builders in Las Vegas (Clark County) and measures opinions of consumers who purchased a new home in 2009. Proprietary study results are based on experiences and perceptions of consumers surveyed March-August 2010. Your experiences may vary. Visit jdpower.com.