Pardee Homes Wins 2011 Eliant Homebuyers' Choice Awards For "Extraordinary" Customer Experience
Pardee Homes’ Las Vegas division received the No. 1 customer service experience rating in the 2011 Eliant Homebuyers’ Choice Awards. Laura Henderson, front, director of customer service, Las Vegas Region, is joined by Las Vegas customer service representatives at the builder’s Serrano at Mountain’s Edge neighborhood. From left to right are: Adam Gregg, Doug Hatch, Rick McCollum, (Henderson), Terry Mosinski, Jim Rampa and William Bruce.
Pardee Ranks in Top 1 Percent of Nation’s Homebuilders
Pardee Homes is among a select group of homebuilding companies noted for high levels of customer satisfaction, an achievement most recently recognized in the 2011 Eliant Homebuyers’ Choice Awards. Pardee Homes earned 12 honors in the Eliant program, with winners chosen on the basis of more than 55,000 surveys of new homeowners, representing more than 190 major homebuilders nationwide.
Recognition for the Las Vegas division included the No. 1 customer service experience rating.
“Our winners understand the power of customer satisfaction, and they strive to deliver that satisfaction through every facet of new home purchase,” said Robert Mirman, founder and CEO of Eliant, a customer experience management company that has been surveying buyers of new homes for 27 years. “Pardee Homes’ commitment to the delivery of an extraordinary customer experience ranks them in the top 1 percent of our nation’s homebuilders.”
While 41 different builders or divisions were identified as being the best in the industry, this year’s Homebuyers’ Choice results were dominated by just five companies, including Pardee Homes. Pardee tallied favorable rankings in each of its divisions.
"Each survey represents a direct vote that a homebuyer gives to their builder,” said Mirman. “Eliant winners are not selected by a panel of industry judges, but identified by the ultimate judges—their customers.
“In 2010, across all Pardee Homes’ divisions, nearly one in three home buyers (29%) said that their purchase was based on a current home owner’s referral or positive word-of-mouth in the local community,” he added.
Pardee Homes President & CEO Michael McGee said the Eliant honors do more than strengthen the company’s ability to generate sales. “These honors validate the dedication and commitment our workforce brings to our customers,” said McGee. “Ultimately, any company is only as good as its people, and I am extremely proud to head such an outstanding workforce!”
Celebrating 90 years in the homebuilding business, including 59 years in Southern Nevada, Pardee Homes creates new homes and communities for first-time through luxury homebuyers. It was among the first to embrace master-planned community concepts; green homebuilding measures; environmentally sensitive development practices; and customer-focused processes for new home purchase.
Pardee Homes is also widely known for community support, and for helping to bring new schools, parks and recreational amenities to its market areas. The company has earned scores of honors for customer service, green and sustainable building practices, architectural design, master-planned communities and marketing.
The company’s Southern Nevada sales offices and model homes are open from 10 a.m. until 5 p.m. Tuesday through Sunday and from 11 a.m. until 5 p.m. on Monday. For more information, please visit www.pardeehomes.com. You can also follow the builder on Facebook at www.facebook.com/PardeeHomesLasVegas. Pardee Homes Eliant Honors The Customer Service Experience
First Place—Las Vegas Division (high volume builder) Overall First-Year Quality
Second Place—Las Vegas Division (high volume builder) The Design Selection Experience
Second Place—Las Vegas Division (high volume builder) The Construction Experience
Third Place—Las Vegas Division (high volume builder) Overall Home Purchase & Ownership Experience
Third Place (tie)—Pardee Homes (multi-divisional builder)