Pardee Homes Number One in the Nation for Move-in Satisfaction
For the past three consecutive months Pardee Homes has been number one in the nationwide Eliant Report’s Key Measurement Scores for Move-in rated by homebuyers in the Inland Empire division. This nationwide report provides specialized consumer research services for homebuilders across the country by surveying buyers.
Consistent scores in the mid to upper 90th percentile from more than 30 surveys were recorded for Pardee’s Inland Empire Sales, Initial Customer Service, Options, Flooring, Construction Experience, Closing/Title/Escrow and Installation/Workmanship.
“Our efforts to connect as internal customers, supporting one another with the goal of providing the highest levels of service to our external customers has really paid off,” said Mike Taylor, vice president of community development. “The survey results are so important because the feedback we receive from our customers, and their satisfaction levels, provides us with a road map for success as we continue to build homes and communities for the way people want to live.”
In addition to the region results that put Pardee at number one in the nation for Move-in Key Measure Scores, Pardee also received the following 2011 Eliant Homebuyer Choice Awards (based on 2010 survey results) in the Nationwide Large Builder Category: Design Selection Experience (second place); Customer Service Experience (third place); Overall First Year Quality (Honorable Mention); Highest Percent of Sales from Referrals (Honorable Mention and First Place for San Diego Region).
Actual customer comments speak volumes: I think the personal contact with each homebuyer is something Pardee should take pride in. This being my first homebuying experience, I didn’t really know what I was getting myself into or what to expect. Everyone went over and above to explain the process and make sure all of my questions were answered.
Most of the time when you buy something, once you get out of the store with it you are on your own. Not so with Pardee Homes and their staff. It is like family and friends. I am so glad that I bought a Pardee home rather than buy a house on the open market where once they sell you the house you are out on your own.
Celebrating 90 years in the homebuilding business, Pardee Homes builds new homes and communities for first-time through luxury homebuyers. It was among the first to embrace master-planned community concepts, green homebuilding measures, environmentally sensitive development practices and customer-focused processes for new home purchase. Pardee Homes builds in Las Vegas and throughout Southern California with new home neighborhoods currently available in North San Diego County, Lake Elsinore and Beaumont in the Inland Empire, Moorpark Highlands in Ventura and Fair Oaks Ranch in Santa Clarita. For more information visit www.pardeehomes.com.