Pardee Homes (Los Angeles, CA) is again recognized as one of America’s best homebuilders, with 13 awards for customer satisfaction by its California divisions in San Diego, Los Angeles and the Inland Empire, and by its Las Vegas division. The 7 premier awards and 6 honorable mentions were announced January 25 in the 2012 Eliant Homebuyers’ Choice Awards.
“The nation’s best homebuilders have learned that the best way to stimulate sales is with referrals from customers who are delighted by an extraordinary purchase and ownership experience,” said Robert Mirman, founder and Chief Executive Officer of Eliant, a ‘customer experience management’ company that has been surveying buyers of new homes for 28 years. “Our award-winning companies are generating up to 40-50% of their sales from referrals, and we commend them for their outstanding achievements in our 15th annual Eliant Awards program.”
Eliant announced the 2012 winners in partnership with Real Estate Temps, a noted real estate staffing company in Newport Beach, California. Winners emerged from the tabulation of more than 68,000 surveys given to new homeowners of 170 major homebuilders across the U.S. and Canada; 128 builders received a sufficient number of completed surveys to qualify for the 15th annual competition.
With 13 honors across a spectrum of categories, Pardee Homes was among Eliant’s dominant winners. Pardee President and CEO Michael McGee said the honors were an extraordinary validation of the company’s workforce.
“In any business, delighted customers are those whose experience with their purchase and ownership is simply outstanding,” said McGee. “This happens only when great people are striving to please those customers, and I could not be prouder of the people of Pardee Homes!”
For the first time in its award-winning history with Eliant’s survey results, Pardee Homes earned a premier award in the coveted “Eliant” category, which measures overall purchase and ownership experience. "No one understands more about a home’s quality or the customer service experience than the people living in the new home,” Mirman said. “By placing third nationally in the ‘Eliant’ category, Pardee Homes clearly demonstrates commitment to its homebuyers, and their satisfaction with a new home from this company.”
Pardee Homes’ additional Eliant honors included the San Diego division, which placed first among large builders for its 44.8% sales from referrals, while the Inland Empire division was third with 39.3% sales from referrals.
The Inland Empire division also placed third for the purchase experience. The division took honorable mentions for the construction experience, for the design selection experience and for customer service.
The company’s LA/Ventura division placed second among medium volume builders, with 37.5% sales from referrals. The LA/Ventura division also earned an honorable mention for its customer service experience. The company’s Las Vegas division placed first for the second successive year in customer service over mid-year and year-end surveys; this division was also first for the design selection experience and additionally earned honorable mentions for the construction experience and for overall first year quality.
Lynda Lane, CEO of Real Estate Temps said that the Eliant surveys show homebuilders’ ever-growing commitment to their customers. “This year’s winners’ survey scores are higher than last year’s, confirming that homebuilders are delivering on the promise of an incredible home buying experience, and striving for ongoing improvement that benefits their customers.”
Celebrating more than 90 years in homebuilding, Pardee Homes creates new homes and communities for first-time through luxury homebuyers. It was among the first to embrace master-
planned community concepts; green homebuilding measures; environmentally sensitive development practices; and customer-focused processes for new home purchase.
Pardee Homes is widely known for its steadfast civic outreach, and for helping to bring new schools, parks and recreational amenities to its market areas. The company has earned scores of honors for customer service, green and sustainable building practices, architectural design, master-planned communities and marketing. See www.pardeehomes.com. Also see www.eliant.com.