Pardee Homes Receives Top J.D. Power and Associates Rankings for Customer Satisfaction and New Home Quality
Pardee Homes Las Vegas employees celebrate their first place ranking in the J.D. Power and Associates categories for customer satisfaction and new-home quality at Pardee’s Montclaire neighborhood in Green Valley with company President/CEO Mike McGee, front row second from left, and Regional Sales Director Rob Tuvell, front row left, each holding a coveted trophy.
The Southern Nevada Division of Pardee Homes has received the highest rankings from J.D. Power and Associates for customer satisfaction and quality, “a great double achievement,” according to Klif Andrews, president of Pardee’s Southern Nevada Division.
In the J.D. Power and Associates report released last week, Pardee ranks highest in overall customer satisfaction among new-home builders as well as highest in new-home quality. One of the West’s largest and longest established home builders, Pardee has built homes for nearly 40,000 families in the Las Vegas Valley since 1952.
“The success of the Las Vegas team is a result of the commitment made by our President Mike McGee to be a leader in homeowner satisfaction,” said Andrews. “That commitment was embraced by the Las Vegas team.”
According to the report, Pardee performs particularly well in the Las Vegas market in six of nine factors: builder’s sales staff; construction manager; workmanship/materials; home readiness; builder’s warranty/customer service staff; and location.
The team effort includes monthly meetings of all department heads to review opportunities for improvement and “how to deliver a better product to our home buyers,” said Rocky Cochran, vice president of construction operations for Pardee in Southern Nevada.
“Along with safety, customer satisfaction is Pardee’s top priority,” said McGee. “Our goal is excellence, and thanks to our dedicated employees, it looks like we are on the right track.”
Part of Pardee’s customer-focused process includes additional touch points with buyers after the sale and quality and orientation walks. There are three post-closing visits that teach the new owners how their homes work, change batteries and filters, if necessary, and provide education on home upkeep, according to Doug Cazin, Pardee corporate director of customer service.
Pardee Regional Sales Director Rob Tuvell conducts weekly Neighborhood Team meetings attended by sales, construction, closing services and the design studio to review in detail each buyer’s needs and what will give the buyer the best experience possible.
“We not only want to better understand their needs, we want to anticipate their needs and exceed their expectations,” said Tuvell.
Last year, Pardee’s Las Vegas division received the highest ratings from Eliant, a consumer research company catering exclusively to the new home industry, in surveys of new home buyers in categories that include overall satisfaction, purchase, home personalization, construction, home occupancy and finance experiences as well as installation and workmanship. Based on 120 surveys, the most recent report period gave Pardee all A scores.
Long known as a pioneer in building communities in both Southern California and Southern Nevada, Pardee is also recognized as a national leader in environmentally responsible development.Every home includes Pardee’s LivingSmart® standards that help conserve energy, improve indoor air quality, save water and reduce consumption of natural resources.
From entry-level to luxury, Pardee covers the Las Vegas Valley with nine active single-family new home neighborhoods in all sections of the metropolitan area, including Lake Las Vegas. Pardee neighborhoods and communities now open for sales include Ashwood in Nevada Trails; Montclaire in Green Valley Ranch; Northpoint and Horizon in Eldorado Highlands; Solamar in Vista Verde; Riverstone in Prescott Park; Rosetta in Mountain’s Edge; Trail Ridge at Blue Diamond and Durango; and Bella Fiore at Lake Las Vegas.
*Pardee Homes received the highest numerical score in Las Vegas in the proprietary J.D. Power and Associates 2009 New-Home Builder Customer Satisfaction and New-Home Quality StudiesSM. Study based on 26,231 total responses in 24 markets, measuring 11 builders in Las Vegas (Clark County) and measures opinions of consumers who purchased a new home in 2008. Proprietary study results are based on experiences and perceptions of consumers surveyed March-July 2009. Your experiences may vary. Visit jdpower.com