The Inland Empire Division of Pardee Homes received the first place Eliant 2010 Homebuyers’ Choice Award for the Highest Percent of Sales from Referrals in the Large Builder category, “ a great achievement demonstrating the company’s commitment to buyer satisfaction,” according to Joyce Mason, vice president of marketing for Pardee Homes.

“Despite a difficult housing market, many homebuilders have used this downturn to increase their focus on product quality and customer satisfaction,” according to Robert Mirman, Chief Executive Officer of Eliant, a ‘customer experience management’ company that has been surveying new home buyers for 26 years.  The recent 2010 Homebuyers’ Choice award-winners were culled from the results of more than 60,000 surveys which were administered in 2009 to all recent home owners from over 200 major homebuilders across the nation.

Pardee’s success in the area of homebuyer referrals in the Inland Empire is the result of a team effort that includes the builder’s sales representatives, construction manager and customer service staff. “The commitment made by our team’s dedication to the buying experience and Pardee’s customer-focused process, which includes additional touch points with buyers after the sale, and quality, orientation walks,  are all key factors in our receiving this award from Eliant,” said Steve Spence, director of customer service for the Inland Empire region division.  “Everyone on the team is customer focused, striving to anticipate the customer’s needs and exceed their expectations. We are honored to have been recognized by our homebuyers for our efforts and dedication.”

Pardee Homes also received Honorable Mentions in three Eliant 2010 Homebuyers’ Choice Award categories including: The Construction Experience for the Las Vegas Region; The Customer Service Experience for both the Las Vegas and Los Angeles/Ventura regions and the Overall Home Purchase and Ownership Experience for the Los Angeles/Ventura region.

The Eliant Awards represent a direct vote that a homebuyer gives to their builder.  Award winners are not selected by a panel of industry judges, but have been identified by their customers. Surveys were used to determine the winners of the 2010 Eliant Homebuyers’ Choice Awards in which 146 builders received a sufficient number of surveys to qualify for this 13th annual competition.  Each Eliant Homebuyers’ Choice Award category was divided into three segments based on the size of the homebuilder. Categories included the “Eliant’ Overall Purchase and Ownership Experience, with the awards going to Rosewood Homes in Arizona and MBK Homes in Irvine.  All other awards focused on home buyers’ satisfaction with key categories of the purchase and ownership experience.  Pardee Homes’ first place award was for the highest referral rate of 25% in the Large Home Builder category.

Founded in 1984, Eliant is based in San Clemente, CA has long been recognized as the  nation’s leading provider of specialized consumer research services for the nation’s home building industry.  The Eliant 2010 Home Buyers’ Choice Awards was presented in partnership with Newport Beach, CA-based Real Estate Temps.

Long known as a pioneer in building communities in both Southern California and Southern Nevada, Pardee Homes is also recognized as a national leader in environmentally responsible development.  Every home includes Pardee’s LivingSmart® standards that help conserve energy, improve indoor air quality, save water and reduce consumption of natural resources.

From entry-level to luxury, Pardee builds throughout Southern California with new home neighborhoods currently available in North San Diego County, Lake Elsinore and Beaumont in the Inland Empire, The Preserve in Chino, Moorpark Highlands in Ventura and Fair Oaks Ranch in  Santa Clarita.

Inland Empire New Home Communities